Shipping + Returns

Shipping

Orders are delivered to Canada Post for shipping within 7-10 business days.

We offer flat rate shipping across Canada and USA. All orders are shipped Canada Post. All orders placed within Canada include expedited shipping with tracking for $10. Orders within the USA are shipped Standard without tracking for $10 (an average shipping time of 2 weeks), or Expedited with Tracking information for $15. Shipping rates for orders to the rest of the World will be calculated upon checkout. International orders are subject to taxes and/or duties which will be the responsibility of the customer. Refused orders will not be refunded.

We offer local pick-up options in Calgary and Okotoks. You will be notified when your order is ready for pick up, within 7-10 business days.

Local Pick Up Locations

Ella Bella Maternity, Willow Park Village
286 - 10816 Macloed Tr. SE
Calgary AB, T2J 5N8
(403) 271-0050

Complete Health Chiropractic & Massage
105 Southbank Blvd #201
Okotoks AB, T1S 0G1
(403) 995-4640

Returns

There are no warranties, guarantees or representations made on our products. All our products are handmade and therefore there may be small irregularities in design. Should your order arrive and you are unsatisfied with the product you may contact us, with a photograph showing your concerns and we will be happy to work with you to resolve your concerns. Contact us at info@ellieears.com